Returns & Replacement Policy

1. Hardware (headphones & accessories)

We don’t accept hardware returns for a change of mind. If your order arrives damaged on our side — during supply, packing or delivery — tell us within fourteen (14) days of delivery and we’ll send a replacement and collect the damaged unit, at no cost to you. The same applies if you receive the wrong product or configuration.

Once that window has passed, or once the product has been used normally, any issue that develops is a warranty matter rather than a returns one — see Warranty & returns, spelled out in full.

2. Engraved & customised hardware

Engraved and customised products are made specifically for you, so they aren’t eligible for return or exchange simply because you change your mind or no longer want the product. This applies even within the fourteen-day window described above.

Your warranty stays fully intact regardless: if a genuine covered defect appears, we’ll service the product completely free of charge under the applicable warranty terms. Customisation doesn’t cost you your warranty coverage, and damage caused on our side during supply or delivery is still replaced under Section 1.

3. Other one-time purchases

For one-time purchases that aren’t hardware — a software license, or another one-time digital or physical product — you can return it within fourteen (14) days of delivery, for any reason, as long as it comes back in a resaleable state with everything it shipped with. We arrange the pickup where applicable and refund the original payment method once we’ve received it back.

4. Subscriptions

Subscriptions are billed month to month, so there’s nothing to return in the physical sense. Cancelling stops the next charge, and access continues until the end of the period you’ve already paid for; we’re unable to offer part-month refunds for a mid-cycle cancellation.

If a charge went through in error — a duplicate payment, a plan change that didn’t take, a renewal after you’d already cancelled — write to us and we’ll gladly refund it once we’ve confirmed what happened, usually within five working days of hearing back from you.

You can cancel online from your account, in no more steps than it took to sign up. If a plan is billed annually or less often than monthly, we’ll email you a reminder before it renews. Full details are in clauses 3.6 and 3.7 of our Terms & Conditions.

5. Starting a return or replacement

If you already have an order, the VarYar support desk can see it against your account and is the fastest way to start a return, replacement or repair. If you’re not sure what applies to your situation, or you’re asking before you buy, write to [email protected] and the store team will work it out with you.

6. Refund method & timing

Refunds go back to the original payment method. For the eligible one-time purchases in Section 3, this happens once we’ve received the returned item back. For the billing corrections in Section 4, it’s usually within five working days of us confirming what happened. Hardware under Section 1 is replaced rather than refunded, since the fault sits with the item rather than the purchase.

7. This isn’t the warranty

This page covers getting a replacement or refund shortly after delivery — a wrong item, transit damage, or (outside hardware) simply changing your mind. Every VarYar product separately comes with a one-year warranty covering genuine faults that show up during normal use afterwards, at no extra cost. The full warranty terms, including what’s covered, what accidental or liquid damage means for you, and what VarYar Ensure Tricleon adds, are at Warranty & returns, spelled out in full.

8. Contact us

For anything not covered above, write to [email protected], or see our Terms & Conditions for the fuller legal language this page summarises.