Warranty & returns, spelled out in full
Every VarYar product comes with a one-year warranty at no extra cost. This page is the long version of what it covers, what it doesn't, what happens when something falls outside it, and how engraved products and VarYar Ensure Tricleon fit in.
Coverage at a glance
Free cover applies to genuine product faults that arise during normal use. Each situation below is explained further down the page.
The rules, in plain terms
One year, on every product
Every VarYar product comes with a mandatory one-year warranty covering manufacturing defects, battery and firmware issues, and damage that occurs during dispatch or delivery, completely free of charge.
Genuine faults, normal use
The warranty covers genuine product faults that arise during normal use. If an issue is caused by accidental damage, misuse, unauthorised modification, or other circumstances outside normal use, it may fall outside the standard warranty.
Operating conditions
Each product page lists its recommended operating conditions and temperature range, so you know what your VarYar product is designed to handle. If you're using it normally and within those conditions and it develops a genuine performance or reliability issue, we'll take a look and, where the warranty covers it, repair or replace it at no cost to you.
Not performing as expected
If your product isn't performing as expected compared with its published specifications or normal tested performance, just reach out to us. We'll diagnose the issue and work with you to get it sorted.
Damage in dispatch or delivery
Damage that happens on the way to you is covered free of charge under the warranty. This is separate from accidental damage after the product is with you, which is treated differently (see below).
Accidental or liquid damage
Drops, spills, liquid exposure, impacts and damage caused by mishandling aren't covered under the standard free warranty. That doesn't mean you're on your own: our service team can still help with repairs or replacement where available, with any applicable service or replacement charge depending on the extent of the damage. We'll let you know the charge before carrying out paid service.
Engraved and customised products
Because these are made specifically for you, they aren't eligible for return or exchange simply because you change your mind or no longer want the product. Your warranty stays fully intact, though: if a genuine covered defect appears, we'll service the product completely free of charge under the applicable warranty terms.
Making a claim
Existing orders and repairs go to the VarYar support desk, which can see your order against your account. For questions before you buy, write to the store team at [email protected] and we'll help you work out what applies.
Going beyond the standard warranty
VarYar Ensure Tricleon extends your warranty to 24 months with Tricleon or 30 months with Tricleon Plus, with a priority service queue, subject to the applicable plan terms. It sits on top of the standard warranty rather than replacing it.
Want more? Try VarYar Ensure Tricleon
Want coverage beyond the standard warranty? VarYar Ensure Tricleon extends it to 24 months with Tricleon or 30 months with Tricleon Plus, with a priority service queue, subject to the applicable plan terms. It's designed for customers who want a little more peace of mind over the longer term.
You can add it while configuring a product in the store.
Nothing in our warranty policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law. Recommended operating conditions and temperature ranges are listed on each product's page. Service and replacement charges for accidental or liquid damage depend on the extent of the damage.
Already own a VarYar product and need it looked at? Start with the VarYar support desk. Questions before you buy? Write to [email protected] or start a chat from any product page.